Terms of service.
1. Introductory
1.1. All references to “us”, “we” and “our” are references to Salty Picnic Co.
1.2. All references to “you” and “your” are reference to the customer.
1.3. All references to a/the “picnic” and “picnics” are references to circumstances where we deliver the hired items to the customer, regardless of whether we set up the hired items for the customer.
2. Bookings and Payment
2.1. To accept and confirm a booking, the customer must pay the non-refundable deposit amount of 50%. The remainder of the amount due must be paid 14 days before the date of the booking. If payment of the invoice, in full, has not been by close of business on the 14th day before the date of the booking, we reserve the right to cancel the booking.
2.2. All bookings made less than 14 days before the booking date require full payment for confirmation of the booking.
2.3. Public Holiday bookings incur a 15% surcharge, and this will be factored into all quotes or invoices provided for bookings on Public Holidays.
3. Bond
3.1. We require payment of a bond, to the value of 50% of the invoice amount, 24 hours prior to your booking. Bond is to be made by direct deposit into our nominated bank account.
3.2. This bond is 100% refundable once items have been collected/returned at the end of the booking, provided that all hired items are returned in the condition required by Clause 10. Bonds will be refunded within 48 hours after the end of your booking.
4. Locations and Accessibility
4.1. Customers will be asked to choose a picnic location at the time of booking. At this time, the customer will also be asked to nominate a back-up location in case of inclement weather.
4.2. Additional fees apply Picnic locations that are not within 20km of Binalong Bay. Travel fees beyond this area will be applied accordingly with the quote.
4.3. Picnic locations cannot be more than 50 metres away from parking access unless discussed and agreed to prior. This is due to the amount of equipment needed be be carried and therefore extra staff may be required resulting in a fee.
5. Weather Related Issues
5.1. We will check the local weather forecast approximately 72 hours prior to your booking and in the lead up thereafter. If it looks certain or likely that the weather will be unpleasant during the period of your booking, we will contact the customer to advise of this and to change the picnic location from being that of the customer’s first chosen location to that of their nominated back-up location or reschedule. We reserve the right to refuse delivery and/or set up if weather is inclement and the customer has not provided a suitable back-up location.
6. Hire Period
6.1. Picnics are limited to the period of 2 hours for 2 guests, and 2.5 for 3+. It may be possible to extend the reservation time if Salty Picnic Co can accommodate it. Additional hours will be charged in increments of $50.
6.2. At the time of booking, the customer will have nominated a start time for their booking. It is essential that the customer is at their chosen location at the booking time, as we will not leave our equipment unattended.
7. Waste
7.1. We adopt a ‘Leave No Trace’ policy to help sustain the environment and, out of respect to the parks and wildlife, we aim to leave a zero footprint. Customers must ensure all rubbish is placed into the garbage bags provided and taken with them to be disposed of responsibly.
8. Conservation Areas and Environmental information
8.1. We require our customers to comply with environmental regulations whilst using our services as to do otherwise may damage our reputation as an environmentally and eco-friendly business. Certain restrictions apply in Tasmanian National Park areas, including no loud music or foreign plant.
9. Cancelling of service
9.1. All deposits are non-refundable and non-transferable. If the customer wishes to cancel their booking, and they advise us of this in writing at least 14 days before the booking, we will provide a refund of any money paid in excess of the 50% deposit. The 50% deposit, exclusive of the bond, however will be forfeited.
9.2. All cancellations within 14 days of a booking will result in forfeiture of 100% of the invoice amount, exclusive of the bond. Any reduction in booking size will not result in a refund, and any increase in booking size will be subject to our agreement.
10. Guidelines for Use of Equipment
10.1. All hired items must not be left unattended at any time during the duration of the booking period. All items must be present and accounted for at the end of the booking and must remain in the same condition as they were in at the start of the booking. Flames and smoking is not permitted on or near the hired items.
10.2. The customer is liable for any and all damage to, or loss of, the hired items during the booking. Any items found to be damaged and/or missing will result in an amount being withheld from the bond to cover the cost of repair and/or replacement, and an invoice will be issued to recover any additional costs if necessary.
10.3. Users must ensure the safe and responsible use of fire, prioritizing accident prevention and safeguarding public safety and property. Users are solely responsible for the consequences of fire usage and must adhere to all relevant fire safety regulations. Proper handling and storage of flammable materials are the user’s responsibility and must monitor and extinguish fires properly. Illegal or hazardous fire usage is strictly prohibited and users should have the necessary fire safety knowledge. Users must consider and mitigate potential environmental effects and prompt reporting of fire-related accidents is required. Users must indemnify against liability resulting from fire usage, and fire usage must be lawful and safe. Users acknowledge and agree to comply with these terms and conditions.
11. Liability
11.1. We shall not be held responsible or accountable for any damage, injury, death, or other loss suffered by the customer or any other third party due to the services provided by us.
12. Consumption of food
12.1. Prior to confirming a booking, we should be informed of any allergies or dietary requirements. If necessary, substitute products may incur additional fees. We are not responsible for any allergic reactions that may occur if the customer fails to declare their allergies or dietary requirements in writing on the booking form.
12.2. It is not recommended for individuals with severe allergies to consume our food. Although we make every effort to cater to allergens, we cannot guarantee that allergens will not be present. Therefore, we recommend that individuals with severe allergies do not consume our grazing options due to the potential for cross-contamination.
13. Consumption of alcohol
13.1. Council locations have distinctive regulations, liquor licensing and trading requirements. It is the liability of the customer to establish and obtain permission/licenses to consume alcohol in areas of a picnic set up. We bear no responsibility for violation by any enforcing authority.